COVID-19 Update City Lord Online Opening Information



The safety of our staff and clients is always our priority and so we have taken the difficult decision to close City Lord branch.
However, we are open for business. We can assure that you will receive a similar standard of service; we remain here to support you. Below we provided some information and the way you can get in touch with our teams. Please be aware that due to the COVID-19 we are very busy and working remotely is not as good as working in an office environment as a team. So it may take a bit longer than usual to respond.

Existing Tenants & landlords
If you are an existing landlord or tenant, please check your contract, business T&Cs and all the information for contact details for every department. For urgent enquiries, please email members@citylord.co.uk if your property is managed by City Lord or lettings@citylord.co.uk if your property is not managed by City Lord.

Relocating to a New Property
We know that people will be in the middle of moving to a new property and we will, of course, provide necessary steps where it is safe to do so. Please contact your property manager to confirm the move-in process.

Tenant’s Property Viewings
Due to the current situation and government Instruction, we are avoiding viewings in person, our website contains an extensive suite of photography for all our listings. Also, we can connect you with the current video tour which also gives you the current view of the property. If you have any questions about specific listings, our agent will be contactable between 10 am and 4 pm, Monday to Friday via email and phone. Please contact the agent directly.

Landlord’s Property Valuations
We are currently avoiding in-person property valuations following government Instructions. However, our agent will be contactable between 10 am and 4 pm, Monday to Friday via email and phone to explain our online valuation service and how we could complete this without meeting each other. Please contact our office on 02038939774 or via email to mileend@citylord.co.uk. We are very grateful to our incredible and friendly staff for their commitment and hard work and our customers for working together with us during this difficult time. We look forward to opening our office doors for everyone very soon and when it is safe to do so. We miss the gathering of all our colleagues and clients and without them City Lord is Dead! We wish you all to stay safe and well,

From all of us at City Lord.

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